This book lays a strong foundation for successful management of organisations based on time tested "Total Quality Management" concepts. It is targeted at the students-the future leaders of this country. Sudent-friendly style and a large number of cases and examples from Indian, Japanese, and European organisations make this bnook a must read for any student interested in TQM.
Comprehensive treatment of all facets of TQM-Leadership, continuous process improvement, employee involvement and empowerment, Supplier partnership and Societal impact.
Exclusive chapter on Six Sigma giving its linkages to Kaizen, Lean Manufacturing and TQM
Comprehensive treatment of ISO 90000, QS 90000 & EMS 14000.
Practical tips and cases from the Indian, Japanese and Western scenarios-Sundaram Clayton, ETDC, SAS International Ltd, Toyota, Wipro Technologies, Dupont, Essar Engineering, MRC bearings, and many more.
Detailed coverage of Balanced Scorecard
About the Author:
Subburaj Ramasamy ia an Eminent Quality Professional. He was Awarded the Prestigious Lal C verman Award by the Institution of Electronics and Telecommunication Engineers (IETE) for his distinguished contributions in the feild of Standardization, Quality Control and Precision Measurements. He is a member of the Academic Council of Anna University, Chennai for the second time, as a nominee of the Governar college of Engineering & Technology, Karaikudi, Tamilnadu.
he is an authorized trainer of Carnegie Mellon University/ Software Engineering Institute, USA. He has been serving several organizations of the Government of India in various capacities and is currently heading the electronics test and development test and development Centre (ETDC) and Centre for Reliability(CFR), chennai.
Table of Content:
PART I : TQM PERSPECTIVE
Chapter 1. TQM Evolution
Chapter 2. Quality Costs
Chapter 3. Leadership
Chapter 4. TQM Implementation
PART II : TQM PRINCIPLES & STRATEGIES
Chapter 5. Customer Satisfaction
Chapter 6. Employee Involvement
Chapter 7. Process Approach
Chapter 8. Continuous Process Improvement
Chapter 9. Supplier Partnership
Chapter 10. Performance Measures
PART III : STATISTICAL PROCESS CONTROL
Chapter 11. The Seven Quality Control Tools and Introduction to Statistics
Chapter 12. Control Charts for Improving Process Capability
Chapter 13. Six Sigma
Chapter 14. Seven New Management Tools
PART IV : TQM TOOLS
Chapter 15. Business Process Benchmarking (BPB)
Chapter 16. Quality Function Deployment (QFD)
Chapter 17. Taguchi?s Robust Design
Chapter 18. Total Productive Maintenance
Chapter 19. Failure Mode and Effects Analysis (FMEA)
PART V : QUALITY SYSTEMS
Chapter 20. Quality System : ISO 9000 Standard
Chapter 21. Environmental Management System (EMS) : 14001
Chapter 22. Quality Awards
|Title:||Total Quality Management|
|Publisher:||Tata McGraw Hill Education|
|Number of Pages:||536|
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