We hope you can find answers to your questions below, but if not, the Acadzone Customer Support team at Phone: (080)-67415556 will answer all your questions. Thanks for stopping by!
Acadzone, a BookAdda initiative, is an Indian online bookstore with collection of over 14 million books by more than 22,54,279 authors. We offer book delivery all over India and support multiple ways for Safe, Secure and Easy online shopping. We sell only new books. Acadzone has a huge collection of Competitive Exams, Management, Computer, Engineering and Medical books catering to many university syllabuses in India.
We regret the inconvenience caused to you. Kindly drop a mail email@example.com with your order id (the 13 digit Transaction Reference Number) clearly mentioned in the subject of your mail. We will review and get back to you regarding the transaction.
You could also call us at Phone: (080)-67415556 and we will be happy to help. Please have the transaction id handy before calling.
Acadzone.com ships to almost all locations in India where there is reach of the Indian postal network. At present, we do NOT make any international shipments/deliveries.
All Orders above Rs 199 are delivered to your doorstep free of cost. Please append Rs 49 as courier charges for any order below Rs 199.
Major destinations are serviced by known national courier companies and deliveries normally take 1-3 days. You can track the status and location of your book parcel after dispatch on the respective courier's website vide the book parcel's tracking code. Remote locations where there is no coverage by our empanelled couriers, get serviced through India Post, a Government of India undertaking. There is NO online tracking currently available for book parcels sent by Registered Post or VPP. Delivery time through India Post normally takes longer and could extend to more than 2 weeks for some locations and rare situations. Kindly be patient - inform us if there is inordinate delay and we will follow up with India Post.
When you place an order, the estimated shipping and delivery time will be specified based on the availability of the item. Generally the books fall under 3 categories:
All the titles will clearly mention the approximate shipping and delivery time. The delivery time details are:
2 - 3 days*: Books are currently in stock with local distributors /vendors and will likely be shipped on the same day if the orders are placed before 2 p.m.
3 - 7 days*: Books are available at the publisher's warehouse and will need to be ordered from there.
14 - 21 business days*: These books are imported into India.
*Business day means working day(s) excluding Saturday, Sunday and National Holidays.
Out of stock: These books are currently out of stock. We accept email IDs and will intimate you once the titles are back in stock.
Pre-Order: The stock of these titles is expected shortly (usually within 2-3 weeks). We accept email IDs and will intimate you once the titles are ready to be shipped for you to place your order(s).
Note: Books ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.
No cancellations are accepted. If there is any defect in the product delivered to you only then we accept cancellations. We either offer you an e-gift voucher for the cancelled amount or we shall be refunding the amount back to you within 4-7 working days depending on your bank. In case of cancellation and refund due to error from the customer, the customer will be charged upto 15% on Credit card/Debit Card/Net Banking transactions off the total order value. Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id (13 Digit Order Reference Number).
In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full/partial refund is made in reasonable time. Please contact us on firstname.lastname@example.org or speak with customer care on Phone: (080)-67415556 (10.00 AM to 7.00 PM IST, Mon-Sat) for any doubts and concerns.
You can only change order quantity or remove specific item(s) from your order by sending us a detailed email. Please mention your Transaction Id (13 Digit Order Reference Number) clearly in the subject line.
To increase the order quantity you will be required to place a new order.
For any assistance please feel free to call us at Phone: (080)-67415556
1. Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
2. Product with different packaging characteristics or availability may need to be shipped separately.
3. For our valued customers, you are required to submit a form in the list of states below which is mandatory according to the state government rules for any shipments coming in from other states. Our customer service personnel will get in touch with you regarding this.
All transactions and arbitration thereof shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Delhi.
All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at email@example.com
We try to be as accurate as possible. However, we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by us on the Website itself is not as described, your sole remedy is to return it in unused condition.
If we come across any difference in pricing resulting from typographic errors w.r.t pricing or product information, we shall have the right to rectify the same or cancel the order(s) and refund the amount(s), if any, collected from you within 3-21 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order.
In no event shall we be liable for any special, incidental, indirect or consequential damages of any kind in connection with this document or sale of item(s) by us, even if we have been informed in advance of the possibility of such damages.
We currently offer the following payment options.
If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly send an email requesting for return along with its reason. Also state your transaction id & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return email please advice us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office:
Sapna Infoway Private Limited
No: 24, 2nd Cross
Bangalore - 560 009
The typical scenario for processing a refund may vary from 3 to 21 working days, depending on the issuing bank/payment processor to pass credit for the said refund.
Kindly call our Customer Support Helpline at Phone: (080)-67415556 for any assistance.
Cookies are small amount of data, mostly alphanumerical identifiers that are transferred to your computer's hard drive. They are small pieces of information that are stored by your browser. This helps our system to recognize your browser the next time you enter our site. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies. To take advantage of Acadzone unique features we recommend that you allow cookies.
Acadzone.com does not sell products for purchase by children. All products concerned to children have to be purchased by adults. Involvement of parent or guardian becomes necessary if you are under eighteen. The movement you choose to visit Acadzone, dispute if any, over the private policy is subject to this notice including limitations on damages & arbitration of disputes & application of law to Bangalore jurisdiction. As per the market requirements we have to bring changes in our business from time & again. This will lead to the change of notice too & the information we gather now might change as per the needs of our policy then. We request to check our website frequently to see the effective changes from time to time. All contents on our site such as logos, icons, images, compilation of data's, & software are the property of Acadzone.com. All software on this site is also the property of Acadzone.com
The access to our site is limited & for personal uses only. No part of the site can be modified without our written prior consent. This site or any part of it may not be reproduced, duplicated or exploited for any purpose without taking written consent from Sapna Infoway Private Limited.
All terms & conditions are automatically applied when you use Acadzone.com. Please ensure to keep the account information & password safe & confidential.
Visitors are welcome to send suggestions, questions, ideas, comments or any other information provided it does not contain obscene, illegal, threatening, defamatory rights or in other way objectionable to us or third parties. Also the communication should be virus free. We also prohibit chain letters . Visitors are requested not to use incorrect e-mail id, mimic any person or misguide the origin of any information.
We at Acadzone.com do not warrant / claim the product identity or the information regarding it to be appropriate, complete or free from mistakes. It is our strictest efforts to see that all information contained on our site are true & exact to the best of our knowledge & research. However we try to give exact information as much as possible.
Returning of defective / damaged item
If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly enclose a note stating the reason for the returns. Also state your order no & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return note please advise us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office:Sapna Infoway Private Limited
The return courier charges incurred by you will be refunded by us into your account. The maximum courier refund amount we can credit into your account in Rs100/-. Hence, please choose the right courier service for returning the product. Incase, the return courier amount is more than Rs100/- , kindly call our customer care support or drop us an e-mail stating the same and we shall send our courier boys for a pick up or advice you through which courier service you can return the products. Acadzone.com customers cannot return any products bought online at any of the Sapna Book House's retail outlets. Also make note that no product bought online is liable for an exchange at Sapna Book House's retail outlets.
As soon as an order is authorized for payment, you will receive e-mail confirmation for the same. This will indicate your order no, which you can refer later for checking the online status of your order.
Even if an order is confirmed ,the price of the product might change if the supplier/publisher decides to change the MRP of the product .In such cases ,SAPNA INFOWAY (P) LTD® , shall not be liable and the customer will have to bear the difference in price. For Orders which have more than 10 product quantities, shipping charges might be applicable on case to case basis on the sole discretion of "SAPNA INFOWAY (P) LTD®" management. In such cases, customers will be called and informed about the same. In case of cancellation and refund due to error from the customer, the customer will be charged upto 15% on Debit Card/Net Banking/Credit card transactions off the total order value. Orders that Weigh more than 10 kgs, delivery shall be made by Surface Mode, where Customer will have to go to the depot and collect the parcel. Prior information of the same will be informed to the customer.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Sapna Infoway Pvt Ltd, its franchisor, affiliates and partners.
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Acadzone.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Acadzone.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
Acadzone.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original products such as books, academic cd's/dvd's, audio books and taking online tests from various publishers and distributors. (collectively, "Products"). Upon placing an order, Acadzone.com shall ship the product to you and be entitled to its payment for the Services.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Acadzone's name is stated as the source and prior written permission of Acadzone.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Acadzone holds the rights to cancel orders and block accounts of such customers without any prior notice.
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Acadzone.com.
Acadzone.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the change in publisher, edition, publication year etc. may be required due to limitations caused by availability of product etc. In this instance you agree that a representative from Acadzone.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 4 days of it being sent to you. Acadzone.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully/partially refunded via your initial method of payment.
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Acadzone.com or the Website and Acadzone.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Acadzone.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Acadzone.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Acadzone.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Acadzone.com has endeavoured to ensure that all the information on the Website is correct, but Acadzone.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Acadzone.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Acadzone.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Acadzone.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Acadzone.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Acadzone.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Acadzone.com reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods which are to be done in due course being a separate chargeable facilities"
Acadzone.com will accept Return or Exchange only if the following conditions are met.
Limitation on refund amount for courier charges
If the customer wants to instant return or return within 7 days, and Acadzone does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to firstname.lastname@example.org and Acadzone will refund the amount. Acadzone will refund the courier slip amount or INR 70 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 70 per kg for items being returned.
Acadzone.com will not be liable for the products returned by mistake
In a scenario where a product not belonging to Acadzone is returned by mistake, Acadzone is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the Courier company that the RVP has been done for a particular shipment/order.
RVP slip to be produced in case of discrepancy between customer and our logistics partner
In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pick up.
In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Acadzone.com does not review the contents in any way before they appear on the Website. Acadzone.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to email@example.com.
If you see charges on your credit/debit card for purchases made on Acadzone.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to enable Acadzone to begin an investigation.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Acadzone.com reserves the right to cancel all past, pending and future orders without any liability. Acadzone.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
Acadzone.com may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Acadzone.com:
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
If a customer raises a complaint for partial item/partial order through Customer Care
Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
It is the customer's responsibility to login earlier if they want to avail better products because Acadzone.com sales are "first come, first served". The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.
The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.