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Total Quality Management (Paper Back)

Author: Ramasamy Subburaj
Publisher: Tata McGraw Hill Education
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Description of Total Quality Management

This book lays a strong foundation for successful management of organisations based on time tested "Total Quality Management" concepts. It is targeted at the students-the future leaders of this country. Sudent-friendly style and a large number of cases and examples from Indian, Japanese, and European organisations make this bnook a must read for any student interested in TQM.
Key Features:

Comprehensive treatment of all facets of TQM-Leadership, continuous process improvement, employee involvement and empowerment, Supplier partnership and Societal impact.
Exclusive chapter on Six Sigma giving its linkages to Kaizen, Lean Manufacturing and TQM
Comprehensive treatment of ISO 90000, QS 90000 & EMS 14000.
Practical tips and cases from the Indian, Japanese and Western scenarios-Sundaram Clayton, ETDC, SAS International Ltd, Toyota, Wipro Technologies, Dupont, Essar Engineering, MRC bearings, and many more.
Detailed coverage of Balanced Scorecard
About the Author:

Ramasamy Subburaj
Subburaj Ramasamy ia an Eminent Quality Professional. He was Awarded the Prestigious Lal C verman Award by the Institution of Electronics and Telecommunication Engineers (IETE) for his distinguished contributions in the feild of Standardization, Quality Control and Precision Measurements. He is a member of the Academic Council of Anna University, Chennai for the second time, as a nominee of the Governar college of Engineering & Technology, Karaikudi, Tamilnadu.

he is an authorized trainer of Carnegie Mellon University/ Software Engineering Institute, USA. He has been serving several organizations of the Government of India in various capacities and is currently heading the electronics test and development test and development Centre (ETDC) and Centre for Reliability(CFR), chennai.
Table of Content:


Chapter 1. TQM Evolution

Chapter 2. Quality Costs

Chapter 3. Leadership

Chapter 4. TQM Implementation


Chapter 5. Customer Satisfaction

Chapter 6. Employee Involvement

Chapter 7. Process Approach

Chapter 8. Continuous Process Improvement

Chapter 9. Supplier Partnership

Chapter 10. Performance Measures


Chapter 11. The Seven Quality Control Tools and Introduction to Statistics

Chapter 12. Control Charts for Improving Process Capability

Chapter 13. Six Sigma

Chapter 14. Seven New Management Tools


Chapter 15. Business Process Benchmarking (BPB)

Chapter 16. Quality Function Deployment (QFD)

Chapter 17. Taguchi?s Robust Design

Chapter 18. Total Productive Maintenance

Chapter 19. Failure Mode and Effects Analysis (FMEA)


Chapter 20. Quality System : ISO 9000 Standard

Chapter 21. Environmental Management System (EMS) : 14001

Chapter 22. Quality Awards


Product Details Of Total Quality Management

Title: Total Quality Management
Author: Ramasamy Subburaj
ISBN: 0070223971
ISBN-13: 9780070223974
Binding: Paper Back
Publisher: Tata McGraw Hill Education
Number of Pages: 536
Language English
Edition 1stEdition
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